The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Visit this listing to learn more about ring size:
If you order a ring but the size doesn’t fit, it is always possible to make a ring size adjustment.
You can visit your local jewelry shop to have them resize your ring, or you can send it back to us for a re-size. Charges may apply; shipping is at your charges.
Sterling silver can go yellow or tarnish with time, it is a normal phenomenon when exposed to air. The best way to maintain your jewels clean is to wear them! It will protect their shine and some daily precautions will keep them beautiful and clean longer! Since most of my sterling silver jewellery is already oxidised you shouldn’t need to do anything special to keep them the way they are.
I always include silver care information with the package.
I do accept wholesale, please contact me for more information.
Every item is delivered in a gift pouch or jewelry box. I do not include invoice since they can be printed from your account, except for France and Germany.
Gift package: you can add a note or message with the package, just mention it with the order.
It is possible to return an item for a size adjustment. You don’t need to communicate with me before you return it, but you must include the following information with the return: ORDER NUMBER, NEW SIZE and RETURN ADDRESS.
Once I receive the package I will send a separate invoice for shipping and size adjustment fee. The fee will vary from 0 to 25% of the item value, because in some case I need to completely re-do the item.
Send it back to:
127 Notre-Dame, #2
Oka, QC, J0N 1E0
We always do our best to meet the manufacturing delay and ship them on time. But once an item is marked as shipped, it is out of our hands. We know shipping delays can occur and are frustrating, but please be patient as they are much more frequent than lost package. Our lost package policy applies only after 30 business days in Canada and USA, 40 business days in other countries. If you haven’t received your package 30 business days after the item was mark as shipped, we will offer to ship a new one at our charges or offer a complete refund. Thank you for your patience.